AI at Work Playbook

💬 Customer Support

Draft a support reply in Gmail

💬 Customer SupportGeminiBeginner★ Popular

Task · Support replies
Time saved · 5 min per email (estimate, not measured)

Steps

  1. Open the Google Workspace app (Gmail, Docs, Sheets or Meet)
  2. Open the Gemini side panel or 'Help me write'
  3. Enter the prompt
  4. Verify the result before sending or sharing

Prompt / template

Help me write a reply that thanks the customer, explains the refund timeline of [x] days and gives the order number [y].

Source · https://support.google.com/mail/answer/14355636
Last checked · 2026-10-16

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