💬 Customer Support

Draft a support follow-up email in Outlook

💬 Customer SupportMicrosoft 365 CopilotBeginner

Task · Support follow-ups
Time saved · 5 min per email (estimate, not measured)

Steps

1. Open the file, email or meeting in the Microsoft 365 app
2. Open the Copilot pane
3. Enter the prompt
4. Check output against the source content

Prompt / template

Draft a friendly follow-up confirming the issue is resolved, summarizing the fix and asking them to reply if anything is still wrong.

Source · https://support.microsoft.com/en-us/topic/draft-an-email-message-with-copilot-in-outlook-3eb1d053-89b8-491c-8a6e-746015238d9b
Last checked · 2026-10-16

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